5 YEAR WARRANTY
Please see the various warranty terms below.
WARRANTY TERMS
The warranty period depends on the type of product and lasts from 3 to 24 months. The warranty applies to the following products:
• Sauna heaters (electric and wooden heaters)
• Electric steam generators
• Sauna control panels and other electrical equipment
• Infrared sauna electrical equipment
• Sauna doors
• Chimneys and their components
• Folding saunas
• Exclusions: The warranty does not apply to components that are considered consumables, such as electric lamps and shades.
NB! The warranty starts from the date of delivery of the goods or service and does not apply to products that have mechanical damage, have signs of opening or have been repaired at other service centers. For legal entities there is a manufacturer's warranty, which is usually 1 year, but depending on the product, it can vary from 3 months to 1 year.
PREMIUM WARRANTY - 5 YEARS
Premium warranty conditions for private customers:
• Electric and wooden heaters: The warranty is valid if the heater stones are replaced once a year according to the device's instructions.
• Chimneys: The warranty is valid if the chimneys are cleaned once a year according to the instructions for the device.
• Steam generators: The warranty is valid if maintenance is carried out at least once a year according to the device manual.
• Wooden materials: The warranty is valid if they are treated with a protective agent at least once a year.
• Electrical equipment: Installation and maintenance must be carried out in accordance with the instructions for the equipment.
• Exclusions: Warranty does not apply to consumables such as electric lamps and shades.
NB! All receipts for maintenance costs made during the purchase and warranty period must be kept for the warranty!
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